Skip to main content

Sales returns

A sales return states "the goods were shipped, the customer received them and sent them back". The document is a single step: it is posted when the goods arrive at the warehouse and enters stock at the same time — there is no draft, and a posted return cannot be changed. The goods enter the selected warehouse, storage location and stock status (e.g. Karantina — Quarantine); the sales order remains shipped.

There are two ways:

WayFrom whereWhen
Teslimattan iade (Return from delivery)İade Al (Receive Return) on the delivery details or İade Al on an approved return requestShipped goods have come back. The goods enter stock at the cost at which they left with the delivery.
Teslimatsız iade (Return without delivery)Teslimatsız İade (Return Without Delivery) in this listA return whose delivery is not in the system (e.g. goods brought back by hand without a delivery note). The customer and products are selected manually.
Difference between a return and a delivery correction

A Teslimat Düzeltmesi (Delivery Correction) states "the posting was wrong": it puts the goods back where they came from, in the status they left in, and reverses the shipped quantity of the sales order. A return, on the other hand, accepts that the delivery took place; the sales order remains shipped. Both reduce the "returnable" quantity of the same delivery line.

Screen
Module
Sales
Menu path
Satış › İade Yönetimi › Satış İadeleri (Sales › Returns Management › Sales Returns)
Screen route
/erp/sales/returns
Required permission
erp-sales-returns.view (görme) · .create (teslimattan iade, geri alma)
erp-sales-free-returns.create (teslimatsız iade)

Return list​

Sales Returns list
  1. 1Return without Delivery
  2. 2Type — from delivery / without delivery
  3. 3Source delivery
  4. 4Return reason

Columns: İade No (Return No.; a reversed return carries the "Geri alındı" — Reversed — label), İade Tarihi (Return Date), Müşteri (Customer), Kanal (Channel), Teslimat No (Delivery No.; "Teslimatsız" — Without delivery — for a return without a delivery), Sipariş No (Sales Order No.), Neden (Reason), Kalem (Items). The row's action menu contains İadeyi Aç (Open Return).

Filters: Ara (Search; return, delivery or sales order no., or customer), Neden (Reason; inactive reasons are listed with the "· pasif" — inactive — marker), Tür (Type; Tümü — All · Teslimattan — From delivery · Teslimatsız — Without delivery), İade tarihi (Return date) range.

Return from delivery form​

New Sales Return — return from delivery
  1. 1Return reason
  2. 2Return this line
  3. 3Return quantity — up to the returnable
  4. 4Receiving warehouse and location
  5. 5Stock status — e.g. Quarantine
  6. 6Save — stock increases at once

The header shows the delivery no., delivery date, sales order no. and customer. If opened from an approved request, the line "IT-2026-000001 onaylı iade talebinden — yalnız talebin kalemleri, talebin kalanı kadar." (From approved return request IT-2026-000001 — only the request's items, up to the request's remaining quantity.) is shown (the number is an example).

  • İade Bilgisi (Return Information): İade Tarihi (Return Date; required, cannot be earlier than the delivery date), İade Nedeni (Return Reason; required; for a reason that requires a description, such as "Diğer" — Other — Açıklama (Description) is required), Açıklama (Description).
  • Each delivery line is a separate section: shipped quantity, returnable quantity, batch and "Çıktığı durum" (Status it left in). Select the line with Bu satırı iade al (Return this line); then:
    • İade Miktarı (Return Quantity) — at most the returnable quantity ("Kalanı doldur" — Fill remaining — enters the entire remainder),
    • Giriş Deposu (Receiving Warehouse; required), Lokasyon (Storage Location; required in a warehouse with storage location tracking; otherwise "Lokasyonsuz" — No storage location — can be selected), Stok Durumu (Stock Status; required),
    • on a serial-number-tracked line, select the Geri Gelen Seriler (Returned Serial Numbers); the quantity must equal the number of serial numbers.
  • Bottom bar: the number of selected lines ("1 satır iade alınacak" — 1 line will be returned) and İadeyi Kaydet ve Stoğa Al (Save Return and Receive into Stock).

A line that has been fully returned or reversed with a correction shows "Tamamı iade edilmiş ya da geri alınmış — bu satırdan yeni iade alınamaz." (Fully returned or reversed — no new return can be received from this line.)

Return without delivery form​

New Return without Delivery form
  1. 1Customer — active customer cards
  2. 2Currency — price proposal in this currency
  3. 3Add Item — serial-tracked items not listed
  • İade Bilgisi (Return Information): Müşteri (Customer; active customer master records; Müşteri Seç — Select Customer), Para Birimi (Currency; the price proposal is searched in this currency, no currency conversion), Satış Kanalı (Sales Channel; the price proposal comes from the channel's list), İade Tarihi (Return Date), İade Nedeni (Return Reason), Açıklama (Description).
  • Kalem Ekle (Add Item): each selected master record becomes a separate line. Serial-number-tracked products are not in the list — they are returned from the delivery.
  • On the line: Birim (Unit), Miktar (Quantity), Birim Fiyat (Unit Price; a proposal is provided; Öneriyi uygula — Apply proposal), İskonto % (Discount %), KDV (VAT), for a batch-tracked product Lot No (Batch No.; "Tanımlı değilse bu iadeyle açılır." — If not defined, it is created with this return.), Giriş Deposu (Receiving Warehouse), Lokasyon (Storage Location), Stok Durumu (Stock Status), Birim Maliyet (Unit Cost) and Maliyet Para Birimi (Cost Currency).
  • If Birim Maliyet (Unit Cost) is left empty, the cost is assumed from the stock average and marked with ~ in reports. The unit cost can be entered only with the permission to view stock costs.

For the steps, see Receive a return without a delivery.

Return details​

Sales return detail
  1. 1Receiving warehouse / location
  2. 2Stock status received into
  3. 3Returned lot or serial
  4. 4Reverse Return — for a wrong entry
  • Header: return no., customer, İade Tutarı (Return Amount); Çıktı (Output) and İadeyi Geri Al (Reverse Return).
  • İade Bilgileri (Return Information): İade Tarihi (Return Date), Neden (Reason), Satış Kanalı (Sales Channel), İade Talebi (Return Request; if received from a request), Teslimat (Delivery; for a return without a delivery, "Teslimatsız iade · Müşteri ve ürünler elle seçildi" — Return without delivery · Customer and products selected manually), Sipariş (Sales Order), Kaydeden (Posted By), Açıklama (Description).
  • Kalemler (Items): Ürün (Product), Miktar (Quantity), Birim Fiyat (Unit Price), Giriş Deposu (Receiving Warehouse), Stok Durumu (Stock Status), Lot / Seri (Batch / Serial Number), Net Tutar (Net Amount), Toplam (Total). A line without a delivery whose cost was not entered carries the Maliyet varsayıldı (Cost assumed) label.
  • Totals: Net, KDV (VAT), İade Tutarı (Return Amount) — an approximate amount calculated from the sales order price for a return from a delivery, and from the return price for a return without a delivery. The invoicing side of the return is in Finance.

Reversing a return​

A return posted by mistake is not deleted; the İadeyi Geri Al (Reverse Return) dialog (İade geri alınsın mı? — Reverse the return?) opens:

Stok girişi bugünün tarihiyle tersine çevrilir; iade belgesi silinmez, geri alınmış olarak kalır ve mal yeniden iade alınabilir. Faturalanmış iade geri alınamaz; geri gelen mal satıldıysa ya da kullanıldıysa geri alma reddedilir. Geri alma geri alınamaz.

(The stock receipt is reversed with today's date; the return document is not deleted, it remains as reversed and the goods can be returned again. An invoiced return cannot be reversed; if the returned goods have been sold or used, the reversal is rejected. A reversal cannot be undone.)

Geri Alma Gerekçesi (Reversal Reason) is required. A reversed return shows "Bu iade geri alındı — stok girişi tersine çevrildi." (This return has been reversed — the stock receipt was reversed.)

Server messages:

MessageMeaning
"Bu iade zaten geri alınmış."This return has already been reversed.
"İade faturalanmış (fatura, fatura referansı ya da gelen iade faturası bağlı) — geri almadan önce o bağı kaldırın."The return has been invoiced (an invoice, invoice reference or incoming return invoice is linked) — remove that link before reversing.

Return section on the delivery details​

Delivery detail — return actions and return history
  1. 1Returns only after goods issue
  2. 2Open Return Request — agree first
  3. 3Receive Return — goods arrived
  4. 4Returns taken from this delivery

On a delivery whose goods issue has been posted, the İade Talebi Aç (Open Return Request) and İade Al (Receive Return) buttons are shown (they are not available on an open or cancelled delivery). The İade Geçmişi (Return History) section lists the returns received from this delivery.