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Approve or reject a return request

Task
Module
Sales
Menu path
Satış › İade Yönetimi › İade Talepleri (Sales › Returns Management › Return Requests) › request details
Screen route
/erp/sales/return-requests/{id}
Required permission
erp-sales-return-requests.approve
Prerequisites
  • The request is in Onay Bekliyor (Awaiting Approval) status.
  • You did not create the request (the requester cannot approve it).

Steps​

  1. Open Satış › İade Yönetimi › İade Talepleri (Sales › Returns Management › Return Requests); in the Durum (Status) filter, select Onay Bekliyor (Awaiting Approval).
    SelectDurumValue: Onay Bekliyor
    Return Requests list
    1. 1Request number
    2. 2Approver's queue: Awaiting Approval
    3. 3Source delivery
    4. 4Requester — cannot approve
  2. Click the request number to open the details; review the Kalemler (Items), the Neden (Reason) and the Açıklama (Description).
    OpenTalep NoValue: IT-2026-000001
    Return request — approver’s view
    1. 1Status
    2. 2Approve — someone other than the requester
    3. 3Reject — with a reason
    4. 4Requested · Returned · Remaining
  3. If you accept the request, click Onayla (Approve). The approval is saved immediately, without a dialog.
    ClickOnaylaExpected: The status changes to Onaylandı (Approved); in Talep Bilgileri (Request Information), Karar (Decision) shows who made the decision and when; the İade Al (Receive Return) and Kapat (Close) buttons appear
    Approved return request — Receive Return and Close
    1. 1Status
    2. 2Receive Return — form linked to the request
    3. 3Close — remainder not expected, with a reason
    4. 4Who decided and when
  4. If you do not accept the request, click Reddet (Reject), enter the Red gerekçesi (Rejection reason) and click Reddet (Reject) in the dialog.
    ClickReddetExpected: The status changes to Reddedildi (Rejected); the reason appears as Gerekçe (Reason) in Talep Bilgileri (Request Information)
Result
When the goods for an approved request arrive, the return is received with İade Al (Receive Return): Receive a return against a delivery. A rejected request is in a final status and cannot be changed.

What you need to know​

  • Segregation of duties: for the person who created the request, the Onayla (Approve) button is disabled and the screen reads "Kendi açtığınız talebi onaylayamazsınız; kararı başka bir yetkili verir." (You cannot approve a request you created; another authorized user makes the decision.) The server also rejects it: "Kendi açtığınız iade talebini onaylayamazsınız. Kararı başka bir yetkili vermeli." (You cannot approve a return request you created. Another authorized user must make the decision.) There is no exception to this rule, not even for administrators.
  • A decision can only be made on a request in Onay Bekliyor (Awaiting Approval) status; otherwise the message "Talep karar beklemiyor." (The request is not awaiting a decision.) appears.
  • If the remaining quantity of an approved request is no longer expected, close it with Kapat (Close) — Kapatma gerekçesi (kalan artık beklenmiyor) (Closing reason (remaining quantity no longer expected)) is required. An approved request cannot be cancelled: "Yalnız karar bekleyen talep iptal edilebilir; onaylanmış talep kapatılır." (Only a request awaiting a decision can be cancelled; an approved request is closed.)
  • If someone else changed the request at the same time: "İade talebi siz bakarken değişti; sayfayı yenileyip yeniden deneyin." (The return request changed while you were viewing it; refresh the page and try again.)
Demo example

IT-2026-000001 was created by Demo Kullanıcı; on that user's screen Onayla (Approve) is disabled. The request was approved by Demo Onaylayıcı (Sales Manager): the request became Onaylandı (Approved), the Karar (Decision) field recorded the approver and the time (02.11.2026 01:13), and the buttons changed to İade Al (Receive Return) and Kapat (Close). İade Al opens the Yeni Satış İadesi (New Sales Return) form with the line "IT-2026-000001 onaylı iade talebinden — yalnız talebin kalemleri, talebin kalanı kadar." (From approved return request IT-2026-000001 — only the request's items, up to the request's remaining quantity.): Receive a return against a delivery.

New Sales Return — from an approved request
  1. 1Request link — only its items, up to the remainder
  2. 2Line with nothing left to return
  3. 3Return this line
  4. 4Return quantity — up to the request remainder
  5. 5Stock status — e.g. Quarantine
  6. 6Save — stock increases at once