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Complete a service (service confirmation)

Task
Module
Sales
Menu path
Satış › Satış Siparişleri (Sales › Sales Orders) › sales order details › Hizmeti Tamamla (Complete Service)
Screen route
/erp/sales/orders/{id}
Required permission
erp-sales-service-confirmations.create
Prerequisites
  • The sales order is in Onaylandı (Approved) status and has not been closed.
  • The sales order has a hizmet (service) line, or a third-party line, with an open quantity.

A service line is fulfilled by a confirmation, not by a delivery. In the example, 10 of the 16 hours of assembly on sales order SS-2026-000016, created for M-0010 Bursa Otomotiv Yan Sanayi Parça A.Ş., were completed; after the confirmation the line shows Tamamlanan 10 SAAT (Completed 10 HOURS) and Kalan 6 SAAT (Open 6 HOURS).

Steps​

  1. Open the details of the approved sales order and click Hizmeti Tamamla (Complete Service) in the header.
    ClickHizmeti TamamlaValue: SS-2026-000016 — M-0010, HIZ-0001 Montaj Hizmeti 16 SAATExpected: The Hizmeti Tamamla — SS-2026-000016 (Complete Service) dialog opens and lists the service lines that have an open quantity
  2. In the Tamamlanan (Completed) cell of each line, enter the quantity covered by this confirmation. The cell is prefilled with the line's open quantity; reduce it for a partial confirmation. A line left empty or at 0 is not included in the confirmation.
    Enter10. satır tamamlanan miktarValue: 10
    Complete Service dialog
    1. 1Remaining quantity of the line
    2. 2Completed quantity — prefilled with the remainder
    3. 3Completion date
    4. 4Confirm — posts the confirmation
  3. Enter the Tamamlanma tarihi (Completion date) — it cannot be earlier than the order date — and optionally a Not (Note).
    EnterTamamlanma tarihiValue: 02.11.2026
  4. Click Teyit Et (Confirm).
    ClickTeyit EtExpected: The message "Hizmet teyidi kaydedildi: HT-2026-000001" (Service confirmation saved: HT-2026-000001) appears; the line's Tamamlanan (Completed) quantity increases and Kalan (Open) decreases
  5. Open the confirmation from the Hizmet Teyitleri (Service Confirmations) section at the bottom of the sales order details, or from the Satış › Sipariş Yönetimi › Hizmet Teyitleri (Sales › Order Management › Service Confirmations) list.
    VerifyHizmet Teyitleri
    Service confirmation detail
    1. 1Status
    2. 2Create Invoice — outgoing invoice draft
    3. 3Cancel — only while not invoiced
    4. 4Confirmed quantity
Result
The confirmation is created with number HT-yyyy-nnnnnn in Kaydedildi (Posted) status; no stock movement is posted. If an open quantity remains, Hizmeti Tamamla (Complete Service) can be used again. The invoice is created as a draft with Fatura Oluştur (Create Invoice) in the confirmation details — see Service confirmations.

What you need to know​

  • Hizmeti Tamamla (Complete Service) is shown only when all of the following apply: the sales order is Onaylandı (Approved), it is not closed, it has a service or third-party line with an open quantity, and you have the erp-sales-service-confirmations.create permission.
  • The dialog shows the Kalan (Open) and Teyit edilebilir (Confirmable) columns side by side. On a service line the two are the same; on a third-party line the confirmable quantity equals the direct shipment confirmed by the supplier.
  • Validations in the dialog: "Tamamlanma tarihi zorunludur." (Completion date is required.), "En az bir hizmet satırına miktar girin." (Enter a quantity on at least one service line.), "10. satır: miktar kalanı aşıyor (kalan 6 SAAT)." (Line 10: quantity exceeds the open quantity (open 6 HOURS).) — the line number and open quantity are examples — and, on a third-party line, "… satır: miktar tedarikçinin teyit ettiği miktarı aşıyor (teyit edilebilir …)." (Line …: quantity exceeds the quantity confirmed by the supplier (confirmable …).)
  • Server messages: "Hizmet teyidi sipariş tarihinden önce olamaz." (The service confirmation cannot be earlier than the order date.), "Sipariş bu arada değişti; formu yenileyip tekrar deneyin." (The order changed in the meantime; refresh the form and try again.) If no open quantity remains, the dialog shows "Bu siparişte tamamlanacak hizmet satırı kalmadı." (No service lines left to complete on this order.)
  • If a confirmation is wrong, reverse it with İptal Et (Cancel) in the confirmation details (a reason is required). An invoiced confirmation cannot be cancelled.