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Receive a return against a delivery

Task
Module
Sales
Menu path
Lojistik Yönetimi › Giden Teslimat › Teslimatlar (Logistics Management › Outbound Delivery › Deliveries) › delivery details › İade Al (Receive Return)
Screen route
/erp/sales/shipments/{id}/returns/new
Required permission
erp-sales-returns.create
Prerequisites
  • The delivery is in Mal Çıkışı Kaydedildi (Goods Issue Posted) status and a line has a returnable quantity.
  • On the return request path, the return request is in Onaylandı (Approved) status.

In the example, 12 units of MAM-0008 Sıvı Deterjan 5 LT from line 20 of delivery SV-2026-000001 (batch DET-2609-002) were returned and received into Mamul Deposu / RAF-M2 in Karantina (Quarantine) status. After the return, the stock of this batch shows 12 units; stock in quarantine status is not counted as kullanılabilir (available).

Steps​

  1. When the goods arrive at the warehouse, click İade Al (Receive Return) in the delivery details. If there is an approved return request, use İade Al in the request details instead; the form then opens limited to the request's items and open quantity.
    Clickİade AlValue: SV-2026-000001Expected: The Yeni Satış İadesi (New Sales Return) form opens
  2. Check the İade Tarihi (Return Date) and select the İade Nedeni (Return Reason); enter an Açıklama (Description) if needed.
    Selectİade NedeniValue: Hasarlı teslim
  3. On the returned line, select the Bu satırı iade al (Return this line) check box and enter the İade Miktarı (Return Quantity).
    Enterİade MiktarıValue: 12 (satır 20, lot DET-2609-002)
  4. Select the Giriş Deposu (Receiving Warehouse), Lokasyon (Storage Location) and Stok Durumu (Stock Status). For goods awaiting quality inspection, select a quarantine status. On a serial-tracked line, select the Geri Gelen Seriler (Returned Serial Numbers).
    SelectStok DurumuValue: MAMUL — Mamul Deposu · RAF-M2 — Mamul Rafı 2 · KARANTINA — Karantina
    New Sales Return — return from delivery
    1. 1Return reason
    2. 2Return this line
    3. 3Return quantity — up to the returnable
    4. 4Receiving warehouse and location
    5. 5Stock status — e.g. Quarantine
    6. 6Save — stock increases at once
  5. Click İadeyi Kaydet ve Stoğa Al (Save Return and Receive into Stock).
    Clickİadeyi Kaydet ve Stoğa AlExpected: The return details open: SI-2026-000001 (without permission to view returns, the message "Satış iadesi kaydedildi; mal stoğa alındı." (Sales return saved; goods received into stock.) and the document number are shown)
    Sales return detail
    1. 1Receiving warehouse / location
    2. 2Stock status received into
    3. 3Returned lot or serial
    4. 4Reverse Return — for a wrong entry
Result
The return is saved with number SI-yyyy-nnnnnn and the goods are received into the selected warehouse, storage location and stock status at the same time. The sales order remains shipped; the return is added to the delivery's İade Geçmişi (Return History) and to the return request's Talepten Doğan İadeler (Returns from This Request) list. The invoicing side of the return is handled in Finance.

What you need to know​

  • The goods are received into stock at the cost at which they left with the delivery. A saved return cannot be changed; if it is wrong, reverse it with İadeyi Geri Al (Reverse Return) in the return details.
  • Validations: "İade tarihi teslimat tarihinden önce olamaz." (The return date cannot be earlier than the delivery date.), "İade nedenini seçin." (Select the return reason.), "En az bir satırı iade için seçin." (Select at least one line for return.), "… satır: iade deposunu seçin." (Line …: select the return warehouse.), "… satır: stok durumunu seçin." (Line …: select the stock status.), and in a warehouse with storage location tracking, "'MAMUL' deposunda lokasyon zorunlu." (A storage location is required in warehouse 'MAMUL'.) — the warehouse code is an example.
  • On a serial-tracked line, the quantity must equal the number of selected serial numbers: "Seri takipli satırda miktar seri adedine eşit olmalıdır (seri: 1, miktar: 2)." (On a serial-tracked line, the quantity must equal the number of serial numbers (serial: 1, quantity: 2).) — the numbers are examples.
  • A return cannot be received from an unapproved request: "İade talebi henüz onaylanmadı; onaysız talepten iade alınamaz." (The return request has not been approved yet; a return cannot be received from an unapproved request.) For a closed request: "İade talebi kapalı; bu talepten iade alınamaz." (The return request is closed; no return can be received from this request.)
  • If the stock or the delivery changed at the same time: "Stok bu sırada başka bir işlemle değişti. Sayfayı yenileyip tekrar deneyin." (Stock was changed by another transaction in the meantime. Refresh the page and try again.) In this case, İade bilgilerini yenile (Refresh return data) refills the form with the current data.