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Reset a password

Task
Module
Administration
Menu path
Yönetim › Kullanıcı ve Roller › Kullanıcılar (Administration › Users and Roles › Users)
Screen route
/users
Required permission
users.edit
Prerequisites
  • For the link method, email settings (Yönetim › Özelleştirme › Genel › E-posta Ayarları — Administration › Customization › General › Email Settings).

Steps​

  1. On the Yönetim › Kullanıcı ve Roller › Kullanıcılar (Administration › Users and Roles › Users) screen, select İşlemler › Şifre (Actions › Password) on the user's row.
    Open screen/usersExpected: The Şifre — <email> (Password) window
    Password — link or manual
    1. 1Reset link valid for 30 minutes
    2. 2Manual password — you hand it over
    3. 3Must change at first login
    4. 4Save — sets the manual password
  2. Recommended method: in the Sıfırlama bağlantısı gönder (Send reset link) section, click Bağlantı Gönder (Send Link). A link valid for 30 minutes is sent to the user; the user sets the password and you do not see it.
    ClickBağlantı GönderExpected: "Bağlantı gönderildi." (Link sent.)
  3. If there is no email: enter a password of at least 8 characters in the Yeni Şifre (elle belirle) (New Password (set manually)) field. Leave İlk girişte şifre değiştirilmesi zorunlu olsun (Require password change at first sign-in) checked.
    EnterYeni Şifre (elle belirle)
  4. Click Kaydet (Save) and pass the password to the user through a secure channel. When finished, click Kapat (Close).
    ClickKaydetExpected: "Şifre güncellendi." (Password updated.)
Result
With a manually set password, the user first sees the Parolanızı değiştirin (Change your password) screen at sign-in. When the password changes, the user's open session ends on the next request and they must sign in with the new password.

Users on their own​

  • Parolamı unuttum (Forgot my password; sign-in screen): enter the email address and click Sıfırlama Bağlantısı Gönder (Send Reset Link) → "Talebiniz alındı." (Your request has been received.) The link opens the Yeni parola belirleyin (Set a new password) page: Yeni parola (New password), Yeni parola (tekrar) (New password (again)) → Parolamı Güncelle (Update My Password).
  • A signed-in user changes their password in the Şifre Değiştir (Change Password) section of Profil (Profile): Mevcut Şifre (Current Password), Yeni Şifre (New Password), Yeni Şifre (Tekrar) (New Password (Again)) → Şifreyi Güncelle (Update Password).

What you need to know​

  • Sending a link does not unlock the account; for a locked account, also unlock the account or wait for the lock to expire (15 minutes).
  • If the reset link is incomplete or corrupted, the page says "Bu bağlantı eksik ya da bozuk." (This link is incomplete or corrupted.); for an expired link, send a new one.
  • If the email could not be sent, the server's error text appears in the window; check the email settings or set the password manually.
  • If you set your own password in this window, the requirement to change it at first sign-in is not applied.
  • A link can be sent even while the license is in read-only mode.