# Receive a return without a delivery

> Record a return that has no delivery in the system — the customer and items are selected manually, a price is proposed, and if no cost is entered it is assumed from the average.

URL: https://erpdocs.corexlogic.com/en/satis/islemler/teslimatsiz-iade

- **Type:** Task
- **Module:** Sales
- **Menu path:** Satış › İade Yönetimi › Satış İadeleri › Teslimatsız İade (Sales › Returns Management › Sales Returns › Return Without Delivery)
- **Screen route:** `/erp/sales/returns/new`
- **Required permission:** `erp-sales-free-returns.create`
- **Prerequisites:**
  - The customer has an active customer master record.
  - The item is a stock item and is not serial-tracked (a serial-tracked item can only be returned against a delivery).

A return without a delivery is for goods coming back that have no shipment record in the system (for example, the
customer brought the goods to the warehouse by hand, without a delivery note). A return of shipped goods is always
received against the delivery: [Receive a return against a delivery](https://erpdocs.corexlogic.com/en/satis/islemler/iade-alma).

## Steps

1. In the **Satış › İade Yönetimi › Satış İadeleri** (Sales › Returns Management › Sales Returns) list, click **Teslimatsız İade** (Return Without Delivery).
   <!-- action: click · target: "Teslimatsız İade" · expect: "The Yeni Teslimatsız İade (New Return Without Delivery) form opens" -->

   ![New Return without Delivery form](https://erpdocs.corexlogic.com/en/en/img/screens/satis/teslimatsiz-iade.png)
   1. Customer — active customer cards
   2. Currency — price proposal in this currency
   3. Add Item — serial-tracked items not listed

2. Select the customer with **Müşteri Seç** (Select Customer); check the **Para Birimi** (Currency) and **Satış Kanalı** (Sales Channel).
   <!-- action: click · target: "Müşteri Seç" -->
3. Enter the **İade Tarihi** (Return Date) and **İade Nedeni** (Return Reason); in **Açıklama** (Description), explain why the goods came back without a delivery note.
   <!-- action: select · target: "İade Nedeni" · value: "Müşteri vazgeçti" -->
4. Select the items with **Kalem Ekle** (Add Item). On each line, enter the **Birim** (Unit), **Miktar** (Quantity), **Birim Fiyat** (Unit Price) — you can take the proposal with **Öneriyi uygula** (Apply proposal) — **İskonto %** (Discount %) and **KDV** (VAT).
   <!-- action: click · target: "Kalem Ekle" -->
5. Select the **Giriş Deposu** (Receiving Warehouse), **Lokasyon** (Storage Location) and **Stok Durumu** (Stock Status) into which the line is received; for a batch-tracked item, **Lot No** (Batch No.) is required. If you know the cost, enter the **Birim Maliyet** (Unit Cost).
   <!-- action: select · target: "Giriş Deposu" -->
6. Click **İadeyi Kaydet ve Stoğa Al** (Save Return and Receive into Stock).
   <!-- action: click · target: "İadeyi Kaydet ve Stoğa Al" · expect: "The return details open; the Teslimat (Delivery) field reads "Teslimatsız iade" (Return without delivery)" -->

**Result:** A sales return with an empty delivery link is saved in the same **SI-yyyy-nnnnnn** number series, and the goods are received into stock. You can find it in the list with the **Tür: Teslimatsız** (Type: Without Delivery) filter.

## What you need to know

- This transaction requires a separate permission (`erp-sales-free-returns.create`) because it increases stock without
  a source document.
- The price proposal is looked up in the selected currency and in the channel's price list; no exchange rate
  conversion is applied.
- If **Birim Maliyet** (Unit Cost) is empty, the cost is assumed from the stock average and marked with ~ in reports;
  in the details, the line shows the **Maliyet varsayıldı** (Cost assumed) label. The unit cost can only be entered
  with the permission to view stock costs.
- For a batch-tracked item, if the entered batch is not defined, it is created with this return.
- A return without a delivery has no header discount; discounts are given on the line.
- Server messages: "'TIC-0005' seri takipli — seri numarası sevk edildiği teslimattan iade alınır (teslimat detayında
  İade Al). Teslimatsız iadede seri takipli ürün kabul edilmez." ('TIC-0005' is serial-tracked — the serial number is
  returned against the delivery it was shipped with (İade Al in the delivery details). A return without a delivery does
  not accept serial-tracked items.), "'HIZ-0001' stok ürünü değil — iadesi stoğa alınamaz." ('HIZ-0001' is not a stock
  item — its return cannot be received into stock.) — the item codes are examples.

## Related

- [Sales returns screen](https://erpdocs.corexlogic.com/en/satis/ekranlar/satis-iadeleri)