# Create a return request

> Create a return request from a delivery with a posted goods issue, for the quantity and reason agreed with the customer before the goods come back.

URL: https://erpdocs.corexlogic.com/en/satis/islemler/iade-talebi-acma

- **Type:** Task
- **Module:** Sales
- **Menu path:** Lojistik Yönetimi › Giden Teslimat › Teslimatlar (Logistics Management › Outbound Delivery › Deliveries) › delivery details › İade Talebi Aç (Create Return Request)
- **Screen route:** `/erp/sales/shipments/{id}/return-requests/new`
- **Required permission:** `erp-sales-return-requests.create`
- **Prerequisites:**
  - The delivery is in **Mal Çıkışı Kaydedildi** (Goods Issue Posted) status.
  - A delivery line has a quantity that can be returned (shipped − corrections − returns).

A return request is used to agree on "how many units will come back, and why" before the goods arrive at the
warehouse. A request is not mandatory; if the goods have already arrived, you can
[receive the return directly against the delivery](https://erpdocs.corexlogic.com/en/satis/islemler/iade-alma).

## Steps

1. Open the delivery details and click **İade Talebi Aç** (Create Return Request).
   <!-- action: click · target: "İade Talebi Aç" · value: "SV-2026-000001 — M-0004 Trakya Et ve Et Ürünleri A.Ş." · expect: "The Yeni İade Talebi (New Return Request) form opens; the header shows the delivery, the sales order and the customer" -->

   ![Delivery detail — return actions and return history](https://erpdocs.corexlogic.com/en/en/img/screens/satis/teslimat-iade-dugmeleri.png)
   1. Returns only after goods issue
   2. Open Return Request — agree first
   3. Receive Return — goods arrived
   4. Returns taken from this delivery

2. Check the **Talep Tarihi** (Request Date) — it cannot be earlier than the delivery date — and select the **İade Nedeni** (Return Reason).
   <!-- action: select · target: "İade Nedeni" · value: "Hasarlı teslim" -->
3. In **Açıklama** (Description), describe the problem reported by the customer. It is required for reasons that ask for a description, such as "Diğer" (Other).
   <!-- action: fill · target: "Açıklama" · value: "Müşteri DET-2609-002 lotundan 12 bidonun kapağının çatlak geldiğini bildirdi." -->
4. In the **Kalemler** (Items) table, enter the quantity in the **Talep** (Requested) cell of the line to be returned. The **Dönebilir** (Returnable) column shows the maximum quantity that can be entered.
   <!-- action: fill · target: "20. satır talep miktarı" · value: "12" -->

   ![New Return Request form](https://erpdocs.corexlogic.com/en/en/img/screens/satis/iade-talebi-olustur.png)
   1. Return reason
   2. Returnable — shipped − reversed − returned
   3. Requested quantity
   4. Open Request — stock unchanged

5. Click **Talebi Aç** (Create Request).
   <!-- action: click · target: "Talebi Aç" · expect: "The request details open: IT-2026-000001, status Onay Bekliyor (Awaiting Approval)" -->

   ![Return request detail — awaiting approval](https://erpdocs.corexlogic.com/en/en/img/screens/satis/iade-talebi-detay.png)
   1. Status
   2. Approve — someone other than the requester
   3. Reject — with a reason
   4. Segregation of duties
   5. Quantity returned against the request

**Result:** The request is created with number **IT-yyyy-nnnnnn** in **Onay Bekliyor** (Awaiting Approval) status; stock does not change. The decision is made by an authorized user other than the requester: [Approve or reject a return request](https://erpdocs.corexlogic.com/en/satis/islemler/iade-talebini-onaylama).

## What you need to know

- The bottom of the form reads "Talebi açan kişi onu onaylayamaz — kararı başka bir yetkili verir." (The person who
  creates the request cannot approve it — another authorized user makes the decision.)
- Validations in the form: "Talep tarihi zorunlu." (Request date is required.), "Talep tarihi teslimat tarihinden önce
  olamaz." (The request date cannot be earlier than the delivery date.), "İade nedenini seçin." (Select the return
  reason.), "En az bir satıra talep miktarı girin." (Enter a requested quantity on at least one line.), and on a line
  that exceeds the returnable quantity, a message such as "20. satır: talep (13) geri dönebilecek miktarı (12 ADET)
  aşıyor." (Line 20: the requested quantity (13) exceeds the returnable quantity (12 PCS).) — the numbers are examples.
- If the entire delivery has been returned or reversed by a correction, the form shows "Talep edilebilecek satır yok —
  teslimatın tamamı iade edilmiş ya da düzeltmeyle geri alınmış." (No lines can be requested — the entire delivery has
  been returned or reversed by a correction.)
- Return reasons are defined in **Yönetim › Özelleştirme › Satış › İade Nedenleri** (Administration › Customization ›
  Sales › Return Reasons).
- To withdraw a request before a decision is made, use **İptal Et** (Cancel) in the request details (a reason is
  required).

## Related

- [Return requests screen](https://erpdocs.corexlogic.com/en/satis/ekranlar/iade-talepleri)
- [Sales return process](https://erpdocs.corexlogic.com/en/surecler/satis-iadesi)