# Service confirmations

> Fulfilment of the service and third-party lines of a sales order — confirmation list, details, cancellation and draft invoice.

URL: https://erpdocs.corexlogic.com/en/satis/ekranlar/hizmet-teyitleri

**Service** lines such as installation, commissioning or training are not issued from a warehouse; they are fulfilled
by a **service confirmation** rather than a delivery. The confirmation records "this much has been completed" on the
service line of the sales order and is the source of the invoice. **No stock movement is posted.** A **third-party**
line shipped directly by the supplier is confirmed the same way, for the quantity the supplier has confirmed.

A confirmation originates from the sales order: there is no "Create" entry in the menu. The **Hizmeti Tamamla**
(Complete Service) button on the details of an approved sales order opens the confirmation — for the steps, see
[Complete a service](https://erpdocs.corexlogic.com/en/satis/islemler/hizmeti-tamamlama).

- **Type:** Screen
- **Module:** Sales
- **Menu path:** Satış › Sipariş Yönetimi › Hizmet Teyitleri (Sales › Order Management › Service Confirmations)
- **Screen route:** `/erp/sales/service-confirmations`
- **Required permission:** `erp-sales-service-confirmations.view (görme) · .create (Hizmeti Tamamla, iptal)`, `erp-invoicing-invoices.create (teyitten fatura taslağı)`

## Confirmation list

![Service Confirmations list](https://erpdocs.corexlogic.com/en/en/img/screens/satis/hizmet-teyitleri.png)
1. Confirmation number — opens the detail
2. Source sales order
3. Status filter — Posted / Cancelled

Columns: **Teyit No** (Confirmation No.), **Tarih** (Date), **Sipariş** (Sales Order), **Müşteri** (Customer),
**Satır** (Lines; the number of lines in the confirmation), **Durum** (Status). The row's action menu contains
**Hizmet Teyidini Aç** (Open Service Confirmation).

Filters: **Ara** (Search; confirmation no., sales order no. or customer), **Durum** (Status; Tümü — All · Kaydedildi —
Posted · İptal — Cancelled), **Tarih (başlangıç)** (Date from) and **Tarih (bitiş)** (Date to).

## Statuses

| Status | Meaning |
|---|---|
| **Kaydedildi** (Posted) | The confirmation has been recorded on the sales order; the line's **Tamamlanan** (Completed) quantity increased and **Kalan** (Remaining) decreased. |
| **İptal** (Cancelled) | The confirmation has been reversed; the quantity recorded on the sales order has been returned. |

A confirmation that has been invoiced shows **Faturalandı** (Invoiced) next to its status.

## Confirmation details

![Service confirmation detail](https://erpdocs.corexlogic.com/en/en/img/screens/satis/hizmet-teyidi-detay.png)
1. Status
2. Create Invoice — outgoing invoice draft
3. Cancel — only while not invoiced
4. Confirmed quantity

The header shows **Durum** (Status), **Tamamlanma** (Completion; the completion date), **Sipariş** (Sales Order; a link
to the sales order), **Müşteri** (Customer), **Not** (Note), **Kaydeden** (Posted By) and, if cancelled, **İptal**
(Cancellation; reason and time). The **Hizmet Satırları** (Service Lines) table shows the sales order line, the service
and the **Tamamlanan** (Completed) quantity.

| Button | When it appears | What it does |
|---|---|---|
| **Fatura Oluştur** (Create Invoice) | Status is **Kaydedildi** (Posted), not invoiced, `erp-invoicing-invoices.create` permission | Prompts for the **Fatura tarihi** (Invoice date); **Taslak Oluştur** (Create Draft) opens an outgoing draft invoice from the confirmed services at the sales order line price. Finalization and sending are done on the invoice. |
| **İptal Et** (Cancel) | Status is **Kaydedildi** (Posted), not invoiced, `.create` permission | **Hizmet Teyidini İptal Et** (Cancel Service Confirmation) dialog: **Gerekçe** (Reason) is required. The quantity recorded on the sales order is reversed and the sales order is reopened. |

Confirmations are also listed in the **Hizmet Teyitleri** (Service Confirmations) section of the sales order details;
each row has **İptal Et** (Cancel).

> **An invoiced confirmation cannot be cancelled. Server message: "Faturalanmış hizmet teyidi iptal edilemez." (An invoiced**
service confirmation cannot be cancelled.)

## Service line on the sales order details

On an approved sales order with a service line, the **Sevk Edilen** (Shipped) column of the line table is renamed
**Tamamlanan** (Completed). If the sales order contains only service lines, **Teslimat Oluştur** (Create Delivery) is
not shown and **Hizmeti Tamamla** (Complete Service) is the primary button; on a sales order that mixes stock and
service lines, both are shown.

## Related

- [Complete a service](https://erpdocs.corexlogic.com/en/satis/islemler/hizmeti-tamamlama)
- [Sales orders](https://erpdocs.corexlogic.com/en/satis/ekranlar/satis-siparisleri)
- [Invoicing](https://erpdocs.corexlogic.com/en/satis/ekranlar/faturalama)